RETURNS POLICY

Return Policy

We want you to love your purchase. If you’re not completely satisfied, you may return your item within 30 days of delivery.

Eligibility for Returns 
Items must be unused, unworn, and in original condition 
Must be returned in the original packaging (including boxes, pouches, and certificates)
Proof of purchase (order number or receipt) is required

Non-Returnable Items
Custom or personalized jewelry
Earrings (for hygiene reasons), unless faulty
Gift cards
Apparel with personalised printed designs are not refundable without visual proof of damage to the product.

Return Process 
1. Contact us at [your email] within 30 days of receiving your order
2. We’ll provide return instructions and the return address
3. Securely package the item and ship it back using a trackable service

Refunds 
Once we receive and inspect your return, we’ll notify you of approval
Approved refunds are issued to your original payment method within 5–10 business days

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend insured and trackable shipping, as we are not responsible for lost returns

Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, contact us within 48 hours of delivery with photos, and we’ll resolve it promptly at no cost to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.